Support
A real person reads this address. Bug reports, missing fragrances and blunt feedback are all welcome.
Email supportCommon questions
A fragrance is missing from the list
Send the house and the name and it will go into the next catalogue update. The list updates itself inside the app — you do not need an App Store update to receive it.
You can also add anything by hand: Add → type the name → Save. Fragrances you add yourself work exactly like catalogue ones.
How do I move my spreadsheet in?
Settings → Import a spreadsheet, then pick your CSV. Your columns do not have to match anything — Drydown works out which is which and shows you everything it found before a single row is saved.
Starting from nothing? Download the template from the top of the same screen and fill it in anywhere.
Where is my data, and can I get it out?
On your phone, in the app's own database. There is no account and no server copy. Settings → Export gives you a CSV of the collection or a full JSON backup, any time, on the free tier as well as Pro.
I paid but the app says Free
Settings → Restore purchases. That asks the App Store directly. If it still shows Free, check you are signed in with the Apple ID that made the purchase, then email the address above.
How do I cancel a subscription?
iPhone Settings → your name → Subscriptions → Drydown → Cancel. Cancelling is handled by Apple, not by the app, and everything you have logged stays on your phone afterwards.
I switched phones
Take a backup before you switch: Settings → Export → Backup, and save the JSON file somewhere you keep things. On the new phone, Settings → Import and pick that file. An encrypted iPhone backup carries the app's database across too.
The fill level is wrong
Open the bottle → Edit → set Remaining ml to what is actually in it. Drydown counts from there. If it drifts consistently, adjust the spray size on the same screen — atomisers vary a lot.